Limits and Quotas
To ensure ultra-low latency (sub-500ms voice turn-around) and protect against infrastructure denial-of-service, Pingr AI applies the following payload, concurrency, and operational limits.Concurrency Quotas
Simultaneous call limits are evaluated across your entire workspace in real-time. If a dispatch exceeds your concurrency cap, the API returns a
429 concurrency_limit_reached error.Payload Size Limits
Operational Timeouts
Requesting Limit Increases
Enterprise customers can request increased concurrency quotas, custom TTS model instances, and private SIP trunking:- Visit the Billing & Plan tab in your Pingr AI Console.
- Click Request Quota Increase or reach out directly to your account manager at support@pingr.ai.